Salesforce Chatbot and Einstein Bot

The Einstein Bot Builder refers to the new point and click set-up tool that helps in building dialogs in a bot. Salesforce Einstein Bot can be defined as a natural language processing (NLP) and natural language understanding (NLU) that is developed with Salesforce Einstein artificial intelligence (AI) technology.
Basically, it supports multiple tasks that can be easily configured in a dialog. Also, Bots helps clients to ask questions to collect information and send responses to return the output to the chat window.
The implementation of Einstein Bots supports multiple tasks that can be easily configured in a dialog. Also, Bots helps you to ask questions to collect information and send responses to return the output to the chat window. The best part of Einstein Bot is that it is personalized by individual Salesforce customers that fit their needs. It resides on the website or mobile app of a company and they are set up with intuitive and no-code development platforms and can be easily integrated into chat buttons or channels. This makes customers connect to an Einstein Bot immediately when they start a customer service chat (SSC).
Miri provides Einstein Bot service to help companies automate routine customer service requests and enhance customer experience regardless of the fact that customers are interacting with a bot, an agent, or an amalgamation of both. The bots make use of both historical service data and CRM data from their answers, but the best part is that they can also handover the conversation to a human employee if required. In the meantime, developers and admins can utilize a similar point-and-click interface to develop custom chatbots.Instances of Einstein Bots would include a chatbot that helps in tracking the order of a customer or the one that can reset passwords. The next best action of Einstein is that it helps agents and customers by providing recommended answers and offers and makes use of AI to evaluate the conversation in real-time. The system takes assistance from both Salesforce and non-Salesforce data to offer recommendations and the main impression is to provide assistance with problem resolution and highlight upsell opportunities.
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