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Companies used to write their own software to control their business processes, but the support cost and limited functionality have made it difficult to justify the expense. Today, they're implementing Enterprise/ Customer Relationship Management Solutions that are far more cost effective. ERM/CRM software providers cater to a wide range of industries from service sectors like software vendors and hospitals to manufacturing industries and even to government departments making their solutions very robust
Miri InfoTech can provide an experienced team of Project Managers and Developers to assist in the implementation of a SAP, PeopleSoft or Oracle ERM/CRM Solutions. Miri provides two levels of consulting, namely business consulting and technical consulting. If you need help developing an implementation plan, one of our business consultants can study your organization's current business processes and matches them to the corresponding processes in the ERM/CRM system, thus 'configuring' the ERM/CRM system to the organization's needs. Our technical consulting often involves programming. Most ERM/CRM solutions will need some level of modification to fit into the business environment.
Is your company considering an ERM/CRM Solution for manufacturing, logistics, distribution, inventory shipping, invoicing, or accounting?
Here are some of the issues/risks you'll want to consider before implementing an ERM/CRM system:
- Incompatibility of the ERP system with the operational legacy systems
- User Resistance - fear of being downsized may impact the level of support
- Mismatch between ERP system (best practices) and Organizational Culture
- Inability to control technology
- Inability to stop processing quickly
- Cascading errors
- Repetition of Errors
- Concentration of data
- Concentration of responsibility
- The systems can be very expensive to install and maintain
- ERPs are often seen as too rigid, and difficult to adapt to the specific Workflow and Business process
- Some systems can be difficult to use
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