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HelpDEZk

Miri InfoTech is launching a product HelpDEZk, an open source software solution which is embedded pre-configured tool with LAMP and ready-to-launch AMI on Amazon EC2 that contains HelpDEZk, Apache, MySQL, Linux, and PHP (LAMP).

HelpDEZk is a powerful software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as a support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developed in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the java scripts, JQUERY is used.
Access Profiles

HelpDEZk has three access profiles:

  • User : This profile allows access to opening requests and monitoring requests that this user opened. It also gives the possibility to insert request notes and access other especific modules for users.
  • operator : Operators have all the abilities that users have, but they also have the ability to manage requests from other users and access the attendance module.
  • Admin : Can access all the system's configuration. Can also work as an operator.
HelpDEZk live cast:
 

You can subscribe to HelpDEZk, an AWS Marketplace product and launch an instance from the product's AMI using the Amazon EC2 launch wizard.

To launch an instance from the AWS Marketplace using the launch wizard
  • Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/
  • From the Amazon EC2 dashboard, choose Launch Instance.
    On the Choose an Amazon Machine Image (AMI) page, choose the AWS Marketplace category on the left. Find a suitable AMI by browsing the categories, or using the search functionality. Choose Select to choose your product.
  • A dialog displays an overview of the product you've selected. You can view the pricing information, as well as any other information that the vendor has provided. When you're ready, choose Continue.
  • On the Choose an Instance Type page, select the hardware configuration and size of the instance to launch. When you're done, choose Next: Configure Instance Details.
  • On the next pages of the wizard, you can configure your instance, add storage, and add tags. For more information about the different options you can configure, see Launching an Instance. Choose Next until you reach the Configure Security Group page.
  • The wizard creates a new security group according to the vendor's specifications for the product. The security group may include rules that allow all IP addresses (0.0.0.0/0) access on SSH (port 22) on Linux or RDP (port 3389) on Windows. We recommend that you adjust these rules to allow only a specific address or range of addresses to access your instance over those ports.
  • When you are ready, choose Review and Launch.
  • On the Review Instance Launch page, check the details of the AMI from which you're about to launch the instance, as well as the other configuration details you set up in the wizard. When you're ready, choose Launch to select or create a key pair, and launch your instance.
  • Depending on the product you've subscribed to, the instance may take a few minutes or more to launch. You are first subscribed to the product before your instance can launch. If there are any problems with your credit card details, you will be asked to update your account details. When the launch confirmation page displays
ABOUT

HelpDEZk is a powerful software that manages requests/incidents. It can be used at any company’s area, serving as a support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels.

Guidelines

HelpDEZk is a powerful software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services. HelpDEZk can be used at any company’s area, serving as a support to the shared service center concept, beyond the ability to log all the processes and maintain the request’s history, it can pass it through many approval levels. HelpDEZk include lots of handy features, including:

  • HelpDEZk can put together advanced managing resources with an extremely easy use Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time.
  • How to use parallel computing to speed up "embarrassingly parallel" jobs
Usage/Deployment Instruction

Step 1: Open Putty for SSH

Step 2: Open Putty and Type <instance public IP> at “Host Name”

Step 3: Open Connection->SSH->Auth tab from Left Side Area

Step 4: Click on browse button and select ppk file for Instance and then click on Open

Step 5: Type "ec2-user" as user name Password auto taken from PPK file

Step 5.1: if you get any update option from Linux then follow these steps:

Then follow these commands

$ sudo yum  update

 And upgrade package

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