Job Code    :  TLD0310
Experience :  4-7 years
Location     :  Chandigarh, Delhi
Education   :  B.Tech/B.E., BCA MCA

Desired Candidate Profile

• Leads a team of customer service associates and motivates them to achieve the target
• Customer service associates to ensure prompt, courteous and accurate response to customers.
• ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
• Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.
• Listens to calls and coaches the team to enhance performance.
• Monitors the calls taken by the associates and provides them feedback.
• Interacts with the quality team to seek feedback on the team’s performance and team quality scores.
• Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary.
• Organizes training program for the associates.
• Organizes weekly team meetings to update the associates on any process changes, quality issues

Job Description

A Team Leader leads and coordinates a large team of customer service executive and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies, and the SLAs set by the client are met.

Knowledge : .Net based Web Technology and Development , OOPS Design Patterns,

If you are interested to explore the opportunity, please send in your resume to jobs@miritech.com

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