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iTop

An AWS product, open source ITIL ITSM CMDB Software powered by MIRI Infotech. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want informal and pragmatic processes or a strict ITIL aligned behavior.

We are configuring and publishing iTop embedded pre-configured tool with LAMP and ready-to-launch AMI on Amazon EC2 that contains iTop, Apache, MySQL, Linux, PHP (LAMP).

At the heart of iTop is CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used by the IT teams (support agents, IT engineers, etc.) on day to day basis. Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

Using ITOP you can:
  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems
ITOP can be used by different types of persons:
  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

ITOP is relying on Apache/IIS, MySQL and PHP, so it can run on whatever operating system supporting those applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).

Features:

  • Configuration Management
  • Helpdesk
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
  • Data Management
  • Self-Service Portal
  • Admin Tools

 

iTop live cast:
 

You can subscribe to iTop, an AWS Marketplace product and launch an instance from the product's AMI using the Amazon EC2 launch wizard.

To launch an instance from the AWS Marketplace using the launch wizard
  • Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/
  • From the Amazon EC2 dashboard, choose Launch Instance.
    On the Choose an Amazon Machine Image (AMI) page, choose the AWS Marketplace category on the left. Find a suitable AMI by browsing the categories, or using the search functionality. Choose Select to choose your product.
  • A dialog displays an overview of the product you've selected. You can view the pricing information, as well as any other information that the vendor has provided. When you're ready, choose Continue.
  • On the Choose an Instance Type page, select the hardware configuration and size of the instance to launch. When you're done, choose Next: Configure Instance Details.
  • On the next pages of the wizard, you can configure your instance, add storage, and add tags. For more information about the different options you can configure, see Launching an Instance. Choose Next until you reach the Configure Security Group page.
  • The wizard creates a new security group according to the vendor's specifications for the product. The security group may include rules that allow all IP addresses (0.0.0.0/0) access on SSH (port 22) on Linux or RDP (port 3389) on Windows. We recommend that you adjust these rules to allow only a specific address or range of addresses to access your instance over those ports.
  • When you are ready, choose Review and Launch.
  • On the Review Instance Launch page, check the details of the AMI from which you're about to launch the instance, as well as the other configuration details you set up in the wizard. When you're ready, choose Launch to select or create a key pair, and launch your instance.
  • Depending on the product you've subscribed to, the instance may take a few minutes or more to launch. You are first subscribed to the product before your instance can launch. If there are any problems with your credit card details, you will be asked to update your account details. When the launch confirmation page displays

About

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.

Guidelines

Development is open and available to any member of the iTop community. All fixes and improvements are done through pull requests to the code. This code is open source and publicly available.

Limitations

  • As of today, attributes of type File and Image cannot be displayed natively in an object form. They should be in the near future.
  • When searching an object from an attribute of type ExternalKey or LinkedSet, the filter doesn't work on attributes of type Date / DateTime / Duration / Deadline / HTML

Usage / Deployment Instruction

Open the URL: http://<instance ip address>

<instance ip address> : IP address of the running EC2 instance.

Step 1: Select Install a new iTop

Step 2: Accept the terms of the License agreement.

Step 3: Database Connection Setup

Server Name : localhost

Login : miriitop

password : <instanceID>

Step 4: Select use the existing database – miriitopdb

SSH using root user is disabled. ec2-user is the sudo user with root privileges with access using the key pair created during launching the instance.

MYSQL can be accessed only with SSH

MYSQL User : root

Password : <instanceID>

Note : You are not supposed to change it.

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